Pushy with Potential Customers???

[Dafloorman]

Hey guys, I wanted to bring up a topic about being aggressive as far as landing a job with a new customer. Many carpet cleaners use this tactic, if you don't book with us now, it's the end of the world? Or we will be to booked up for another day. I can understand that to a point, because many people procrastinate (hope I spelled that right), and you have to get them, when this thing is fresh on thier mind to do it. How do you guys deal with a procrastinating customer? Continue to follow up? And this includes after your entire sales presentation. Thanks.

Gerald
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[ridgerunner]

I don't worry too much. I just booked a job I quoted in January. I call all quotes once a month until the tell me no. Other than that just keep moving forward.

[Dafloorman]

Good advice, that's kinda my attitude. If they want it? Good, if not, next.

Gerald
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[Andy Z]

I take the opposite approach much of the time. After I give people a price, I tell them there is no need to rush.. the price is good till whenever... get other quotes.. etc etc.. They usually end up saying "no no that's OK lets book an appointment."

[troygrout]

I do not push neither. I hate being pushy but this I believe is not the way to operate a business. You gotta do things like offer them discount to book today or ask them why they dont wanna book today or just use the assumption technique where you just schedule them assuming they want the job done. In my experience if they dont book the day of the estimate then chances go down of ever getting the job. Best time to get the job is at the estimate.

[saboyt]

Quick answer: They asked you for a quote, now you have the right to ask them for the business.!!!!! If it's a commercial account that you have been working on, and you are trying to sell them on an idea they don't believe in, that would be a different problem.

[foxflooring]

The way I see it is: They called you, not the other way around. I approach it by saying, you clearly need my services, and I can provide the best for you, so let's do it.

I hate wasting my time, so even if we need to drop our pricing a couple of dollars (not much of course) we'll do it. We never bend over to our customers, and we don't expected them to do that either.

Selling is ok, hardselling I don't like.

[shane deubell]

Ask when they would like to schedule then SHUT UP!

Nothing creates pressure more then silence, quit yappin i know, iknow you have to add just 1 more thing but stop yourself.Just shut up and let them make a decision.

[Mark McMaster]

Shane is right. Explain all the differences of your service and then hit em at the end.

[Tuscanny]

One of the biggest mistakes in a sales presentation , is the failure to ask for the business. (How about that Steve!!!!!!!)

[Dafloorman]

Good answers guys, I like that technique of asking for the business, and when do you want to schedule, usaully I hear, I'm getting other estimates, but it's good to toss the ball back in their corner.


Gerald
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[Stone Dude]

I hate pushy salesmen, for anything. its a gauranteed deal breaker for me. I also dont like to be pushy. I explain the difference between the services, show them before and after pictures and ask them if they are interested. I let them tell me to go ahead and measure the area.

I bought a necklace last week for my fiance. The lady in the store kept asking me to sign up for a card or rewards card. I kept politely saying no. I finally told her "Im going to walk out of here and go to the store on the other side of the mall so you can watch me buy something else from them if you dont be quiet about the damn card" not another word from her.

some clients are different. there are some you can hound and hound and they'll finally say yes, but is that how you want to get the job?

[saboyt]

Originally Posted by Tuscanny

One of the biggest mistakes in a sales presentation , is the failure to ask for the business. (How about that Steve!!!!!!!)

Someone was listening in class......

[noweare]

Originally Posted by Stone Dude

I bought a necklace last week for my fiance. The lady in the store kept asking me to sign up for a card or rewards card. I kept politely saying no. I finally told her "Im going to walk out of here and go to the store on the other side of the mall so you can watch me buy something else from them if you dont be quiet about the damn card" not another word from her.

LOL, HA, HA, Ha, ha that's funny

[shane deubell]

Originally Posted by Stone Dude

I hate pushy salesmen, for anything. its a gauranteed deal breaker for me. I also dont like to be pushy. I explain the difference between the services, show them before and after pictures and ask them if they are interested. I let them tell me to go ahead and measure the area.

I bought a necklace last week for my fiance. The lady in the store kept asking me to sign up for a card or rewards card. I kept politely saying no. I finally told her "Im going to walk out of here and go to the store on the other side of the mall so you can watch me buy something else from them if you dont be quiet about the damn card" not another word from her.

some clients are different. there are some you can hound and hound and they'll finally say yes, but is that how you want to get the job?

I hear exactly what your saying

Had similar experience when i purchased a treadmill{err overpriced coat rack} a couple years back, this guy talked for 20 minutes straight without taking a breathe and never asked me what i wanted. When he finally did shut up I walked out the door and never looked back

[shane deubell]

How one DG member puts it
ABC -Always Be Closing

you should really be asking closing questions through out the estimate

Which do you prefer mornings or afternoons?
Clear seal or color seal?
Do you want us to move furniture or will you?
Do you have a water source we can use?